Andrew also joined the expert panel discussion, “Getting Success In Elevating Patient Experience: Understanding The A To Z Of It!”, where he expanded on the critical role of trust, empathy, and time in shaping positive patient experiences. He spoke about the unique advantage of home care in spending more frequent, quality time with patients, which enables stronger relationships and a deeper understanding of individual cultural and spiritual needs. According to Andrew, this continuous engagement allows care teams to build trust and adjust care plans more effectively.

Addressing system-level barriers, Andrew highlighted the challenges posed by the fragmentation of health records across hospitals, skilled nursing facilities, and home care providers. He advocated for interoperability to streamline information sharing and reduce inefficiencies in care delivery. He also emphasized the importance of health literacy, noting that patients must understand their conditions in relatable terms to participate in their care journeys fully.

Looking ahead, Andrew discussed the potential of AI and personalized care models, emphasizing the need for regulatory reform and patient acceptance to realize the benefits of technological advancements fully. He encouraged the healthcare community to utilize technology as a tool to accelerate personalized care while ensuring that empathy remains at the core of patient interactions.